KALATIKA – NO RETURN & REPLACEMENT POLICY

Last Updated: 26 October 2026

1. Return Policy

Thank you for shopping with KALATIKA.

KALATIKA specializes in nail art products, gel polish, nail extension products, professional nail tools, and related accessories.

All sales are final. We do not accept returns or offer refunds for products once purchased, except where a remedy is required under applicable law.

Please carefully review your order and product details before completing your purchase.

2. Damaged Products During Transportation

We take care to pack our products properly before dispatch. However, if a product is damaged or broken during transportation, customers may be eligible for a replacement after verification.

To request a replacement, customers must:

• Record a continuous, unedited unboxing video from the moment the sealed shipping package is opened until all products have been checked.

• Clearly show the shipping label, package condition, and damaged product in the video.

• Contact our customer support team within 24 hours of delivery.

• Provide the order number and the complete unboxing video, along with clear photographs of the damage if requested.

Claims without sufficient evidence may require additional verification before a decision can be made.

3. Replacement Approval

All damage claims will be reviewed by our team.

If the damage is verified as having occurred during transportation, KALATIKA may arrange a replacement for the affected product, subject to verification and product availability.

If the same product is unavailable, our team will contact you to discuss an appropriate resolution.

Submitting an unboxing video does not automatically guarantee a replacement; the claim must be reviewed and approved.

4. Conditions Where Replacement May Not Be Approved

A replacement request may be declined if:

• The product is damaged due to customer misuse, mishandling, or improper storage after delivery.

• The claim is submitted without sufficient evidence to verify the reported transportation damage.

• The product has been used, altered, or damaged after delivery for reasons unrelated to transportation.

These conditions do not exclude any remedy required by applicable law.

5. No Return or Change-of-Mind Requests

We do not accept returns or provide refunds simply because a customer changes their mind, orders the wrong product, selects the wrong shade, or no longer requires the product.

Customers are requested to check product descriptions, shades, quantities, and order details carefully before placing an order.

This policy is subject to applicable consumer protection laws and does not exclude any mandatory legal rights or remedies.

6. How to Request a Replacement

For transportation-related damage claims, contact us with the following details:

• Order number

• Date of delivery

• Complete unboxing video

• Clear photographs of the damaged product and packaging, where available

Brand: KALATIKA
Website: https://nailartproducts.com
Email: nailartproducts.com@gmail.com
Phone / WhatsApp: +91 90993 37500

Please submit your claim within 24 hours of delivery so our team can review it promptly.

7. Shipping Charges for Approved Replacements

Where a replacement is approved because the product was damaged during transportation, we will coordinate the replacement shipping arrangements with the customer.

8. Contact Information

For questions about this policy or to report a damaged product, please contact our customer support team using the details provided above.

Business Address: Please enter your complete official business address here.
Country: India

9. Policy Updates

KALATIKA reserves the right to update this policy from time to time, subject to applicable law. The latest version will be published on this page.